Improving Efficiency in McKesson’s PACS System By Engaging in a UXD Approach
We collaborated with daily PACS users to assess workflows, identify pain points and design an interface that streamlines navigation and improves workload management.
Researcher, Architect, and Designer
Project Timeline, Research, Interviews, Compettive Analysis, Ideation, Journey Mapping, Sketches, Wireframes, Prototype
Chloe Rivera, Co-Researcher
Oct. to Dec. 2025 (8 Weeks)
Radiologists are increasingly constrained by outdated imaging systems that slow down workflows, fragment critical tasks, and heighten cognitive strain during high-volume diagnostic work.
Current PACS have outdated navigation and manual tasks. This slows radiologists’ workflows down.
Fragmented tools and poor handoff workflows increase the risk of mistakes.
Context-switching and cluttered interfaces add mental strain and reduce diagnostic focus.
We conducted interviews across specialties to map daily workflows and identify efficiency gaps.
4 core questions guided our interviews to identify areas of opportunity.
Our interviews revealed 4 key pain points impacting efficiency and workflow, which became the foundation for our redesign.
We conducted an Empathy Mapping Workshop to deepen understanding of radiologists’ needs.
We analyzed top PACS platforms to identify the strongest foundations and opportunities to improve.
With guidance from a radiology resident, we analyzed current dataflow to identify valuable improvements.
After reviewing the existing system workflow we examined the PACS interfaces to capture how users currently interact with them, and identify challenges they have with the system from a design lens.
We redesigned the workflow to ensure imaging is handled consistently and efficiently. The PACS is designed to store, manage, and distribute diagnostic images seamlessly across the healthcare system to support faster and more organized workflows.
To better understand how users interact with the system, we created a detailed flowchart of the imaging workflow.
We ran two rounds of user testing with radiologists, iterating from low to higher fidelity based on feedback.
We refined branding, typography, visual hierarchy and copy to produce final prototype screens.
